Welcome to KARAJ FZCO. These are the terms and conditions governing your access to and use of the website KARAJ FZCO and its related sub-domains, sites, services and tools (the "Site"). By accepting these terms and conditions (including the linked information herein), and by using the Site, you represent that you agree to comply with these terms and conditions with KARAJ FZCO FZ-LLC ("we", "us" or "KARAJ FZCO") in relation to your use of the Site (the "User Agreement"). This User Agreement is effective upon acceptance. If you do not agree to be bound by this User Agreement please do not access, register with or use this Site.
Eligibility for Membership
KARAJ FZCO wishes to ensure that its members are able to form legally binding contracts and further that minors do not purchase unsuitable content. Therefore, membership of the Site is not available to persons under the age of 18 years. You represent that you are 18 years of age or over the age of 18 years before you become a member of the Site. Without prejudice to any other rights and remedies of KARAJ FZCO under this User Agreement or at law, KARAJ FZCO reserves the right to limit or withdraw access to the Site or the membership of any person if KARAJ FZCO believes that person is under the age of 18 years. The Site is not available to persons whose membership has been suspended or withdrawn by KARAJ FZCO. Further, if you are registering as a business entity, you represent that you have the authority to bind that entity to this User Agreement and that you and the business entity will comply with all applicable laws relating to online trading. No person or business entity may register as a member of the Site more than once.
Your Account and Registration Obligations
When you register as a member of the Site you have been or will be required to provide certain information and register a username and password for use on this Site.
On becoming a member of the Site, you agree:
KARAJ FZCO may (in its sole discretion and at any time), make any inquiries it considers necessary (whether directly or through a third party), and request that you provide it with further information or documentation, including without limitation to verify your identity and/or ownership of your financial instruments. Without limiting the foregoing, if you are a business entity or registered on behalf of a business entity such information or documentation may include your trade license, other incorporation documents and/or documentation showing any person's authority to act on your behalf. You agree to provide any information and/or documentation to KARAJ FZCO upon such requests. You acknowledge and agree that if you do not, KARAJ FZCO without liability may limit, suspend or withdraw your access to the Site and/or your membership of the Site. We also reserve the right to cancel unconfirmed / unverified accounts or accounts that have been inactive for a long time.
You agree that we may communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. KARAJ FZCO requires your agreement during the registration process to send you promotional emails to let you know about any new changes, features or promotional activities added to the Site. If, at any time, you decide that you do not wish to receive promotional emails, you can opt out of receiving such promotional emails by clicking on the link at the bottom of any promotional email.
Amendments to this User Agreement
You acknowledge and agree that KARAJ FZCO shall endeavor to give you notice for any amendment to this User Agreement that materially increases your obligations or decreases your rights under the User Agreement ("Substantial Amendment") in accordance with the terms of this User Agreement. You acknowledge and agree that KARAJ FZCO at its sole discretion and without liability may make amendments that are not Substantial Amendments without your further specific agreement at any time with immediate effect by posting a notice of the amendment on the Site.
Fees and Services
KARAJ FZCO is not an auction house nor a bank, and does not offer auction or banking services. The Site is an online platform allowing for the sale and purchase of auto-related services from workshops across the UAE.
Membership on the Site is free. KARAJ FZCO does not charge any fee to the user of the site, and collects all commission from the workshops who are quoting for the work. The only exception to this rule is in the case of pickup and delivery services, whereby KARAJ FZCO will engage with third party vendors for the provision of suitable transport methods for your vehicle.
Sellers must pay all fees due and payable to KARAJ FZCO after a selecting a quote and in the case that a supplier does not complete the transaction, the seller may seek a refund of the relevant transaction fees from KARAJ FZCO by submitting an online no-provision claim.
We accept payments online using Visa and MasterCard credit/debit card in AED currency.
http://karaj.ae/ will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE.
Multiple orders/shipments will result in the multiple postings in card holder’s credit card statement.
The KARAJ Payfort system means that payment for items on the Site may be made online or partly online through the KARAJ FZCO payment facilities called "MyWallet" or Cash On Delivery ("COD") (or other payment methods which KARAJ FZCO may make available on the Site from time to time) .
By providing the MyWallet and COD payment facilities, KARAJ FZCO is merely facilitating the making of online payments by buyers possible but KARAJ FZCO is not involved in the process of buying and selling items on the Site. All sales and purchases on the Site continue to be bipartite contracts between the buyer and the seller of an item(s) and KARAJ FZCO is not responsible for any non-performance, breach or any other claim relating to or arising out of any contract entered into between any buyers and sellers, nor does KARAJ FZCO have any fiduciary duty to any user. You acknowledge and agree that KARAJ FZCO will hold your funds at your own risk.
Use of the Site
While using the Site, you will not:
You undertake, represent and warrant that:
All content included on the Site, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software, is the property and copyright work of either KARAJ FZCO, its users, its content suppliers or its licensors and is protected by copyright, trademarks, patents or other intellectual property rights and laws. The compilation of the content on the Site is the exclusive property and copyright of KARAJ FZCO and is protected by copyright, trademarks, patents or other intellectual property rights and laws.
"KARAJ FZCO" and related logos, and other words and logos on the Site (including without limitation "KARAJ Payfort") are either unregistered trademarks or registered trademarks of KARAJ FZCO and are protected by international trademark and other intellectual property rights and laws. KARAJ FZCO's trademarks may not be used in connection with any product or service that is not KARAJ FZCO's nor in any manner that disparages or discredits KARAJ FZCO. All other trademarks not owned by KARAJ FZCO that appear on the Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by KARAJ FZCO.
Abusing KARAJ FZCO
Please report problems of any kind or violations of this User Agreement to KARAJ FZCO. If you believe that your intellectual property rights have been violated, please notify KARAJ FZCO. Without prejudice to any other rights and remedies of KARAJ FZCO under this User Agreement or at law, KARAJ FZCO may limit, suspend or withdraw a user's access to the Site and/or a user's membership of the Site or remove hosted content. Also KARAJ FZCO can choose to take other technical and/or legal steps against users who create problems or possible legal liabilities of any kind, who infringe the intellectual property rights of third parties or who act inconsistently with this User Agreement or our policies.
KARAJ FZCO is an online platform that aggregates workshops from all over the UAE within a single website. In the case of disputes arising due to poor quality of service, or in the case of damage being done to a users’ whilst it is in the possession of a the selected workshop, it is the sole responsibility of the selected workshop to make good the damage and or repair. Failure to supply quality service may result in a suppler being banned from using the platform, or in further action being pursued by the customer with the Department of Economic Development.
Breach of User Agreement
Without prejudice to any other rights and remedies of KARAJ FZCO under this User Agreement or at law or otherwise, KARAJ FZCO may immediately and without liability: limit your activity, remove your quotes, end your listings, warn other users of your actions, temporarily / indefinitely suspend, limit or withdraw your membership, and/or limit or withdraw your access to the Site:
KARAJ FZCO may at any time at its sole discretion reinstate suspended users. A user that has been indefinitely suspended or had their membership withdrawn may not register or attempt to register with KARAJ FZCO or use the Site in any manner whatsoever until such time that such user is reinstated by KARAJ FZCO. Notwithstanding the foregoing, if you breach this User Agreement KARAJ FZCO reserves the right to recover any amounts due and owing by you to KARAJ FZCO or any losses and damages caused by you to KARAJ FZCO and to take such steps including legal action and/or the initiation of criminal proceedings against you as KARAJ FZCO in its sole discretion deems necessary. Our failure to act with respect to a breach by you or others does not constitute a waiver of KARAJ FZCO's right to take any actions with respect to that, or subsequent or similar breaches. KARAJ FZCO does not guarantee that it will take action against all breaches that there may be of this User Agreement.
quoting and Selection
Workshops quoting for your listed job are those that are within your areas or geographies the you selected and which have been listed with KARAJ FZCO as being able to provide the service you selected. It is the sole responsibility of the user to select from amongst the tendered quotes, a quote that agrees with user criteria including but not limited to; price, geography, and past performance. Once a quote as been selected, the user must make payment in full via the Karaj website.
KARAJ FZCO encourages users and service providers on the Site to provide feedback on each other's conduct after a transaction has closed; as this helps all users know what it is like to deal with the said buyer/seller. Your feedback will be displayed along with your user ID on the Site. You cannot retract the feedback once you have left it. KARAJ FZCO will not be responsible or liable in any way for the feedback that you post on the Site. You agree not to make comments that are not factual in nature including without limitation making any racist comments, using profanity, abusing another user, disrespecting another culture or any other derogatory or inappropriate comments. You further agree not to post feedback in order to solicit sales outside of the Site and not to display contact information of any person within any feedback. If you continuously receive negative feedback ratings, without prejudice to any other rights and remedies of KARAJ FZCO under this User Agreement or at law, KARAJ FZCO reserves the right to suspend, limit or withdraw your access to the Site and/or your membership of the Site.
You acknowledge and agree that your feedback consists of comments left by other users with whom you transact and a composite feedback number compiled by KARAJ FZCO, and that together these convey your full user profile. As feedback ratings are not designed for any purpose other than for facilitating trading between the users, you agree that you shall not market or export your KARAJ FZCO feedback rating in any venue other than on the Site. KARAJ FZCO does not provide the technical ability to allow you to import feedback from other websites to the Site because a composite number, without the corresponding feedback does not reflect your true online reputation within our community.
Withdrawal of Access and/or Membership
Without prejudice to any other rights and remedies of KARAJ FZCO under this User Agreement or at law or otherwise, KARAJ FZCO may limit, suspend or withdraw your membership and / or your access to the Site at any time, without notice, for any reason, including without limitation, breach of this User Agreement.
KARAJ FZCO provides the Site and its services on an "as is" and "as available" basis without any representation or endorsement made and without any warranty or guarantee of any kind whether express or implied, including but not limited to warranties of title, merchantability, fitness for a particular purpose, compatibility, security, accuracy and non-infringement. KARAJ FZCO makes no representations or warranties about the accuracy, reliability, or completeness of any content, information, software, text, graphics, links or communications provided on or through the use of the Site or that the operation of the Site will be error free and/or uninterrupted. KARAJ FZCO makes no warranty that defects will be corrected or that the Site or its servers are free of viruses or anything else which may be harmful or destructive. The nature of Internet communications means that this Site may be susceptible to data corruption, interception, non-availability and delays. The Site may also be unavailable from time to time due to repairs, maintenance or development work. You agree that KARAJ FZCO has no obligation to provide support for the Site. You expressly agree that you use the Site at your own risk.
Limitation of Liabilities
To the extent permitted by law, KARAJ FZCO, its officers, employees, agents, affiliates and suppliers shall not be liable for any loss or damage whatsoever whether direct, indirect, incidental, special, consequential or exemplary, including but not limited to, losses or damages for loss of profits, goodwill, business, opportunity, data or other intangible losses arising out of or in connection with your use of the Site, its services or this User Agreement (however arising, including negligence or otherwise and whether or not KARAJ FZCO has been advised of the possibility of such losses or damages).
If you are dissatisfied with the Site or any content or materials on it, your sole exclusive remedy is to discontinue your use of it. Further, you agree that any unauthorised use of the Site and its services as a result of your negligent act or omission would result in irreparable injury to KARAJ FZCO and KARAJ FZCO shall treat any such unauthorised use as subject to the terms and conditions of this User Agreement.
You agree to indemnify and hold KARAJ FZCO and its affiliates, officers, employees, agents and suppliers harmless from any and all claims, demands, actions, proceedings, losses, liabilities, damages, costs, expenses (including reasonable legal costs and expenses), howsoever suffered or incurred due to or arising out of your breach of this User Agreement, or your violation of any law or the rights of a third party.
Relationship and Notice
None of the provisions of this User Agreement shall be deemed to constitute a partnership or agency between you and KARAJ FZCO and you shall have no authority to bind KARAJ FZCO in any manner whatsoever.
Except as explicitly stated otherwise, any notices to KARAJ FZCO from you shall be given by you by email to KARAJ FZCO at email@example.com with a physical copy sent to us by mail or courier, such notice deemed given on confirmation of its receipt to you by KARAJ FZCO by return email. Any notices to you from KARAJ FZCO shall be given by notices posted on the Site or by email to the email address you provide to us during the registration process and shall be deemed to be received by you 48 hours after any such email is sent.
If any dispute, claim, controversy or difference (including in relation to any tortious or statutory claim) ("Dispute") arises out of or in connection with or in relation to this User Agreement, including (without limitation) any question regarding the formation, existence, scope, performance, interpretation, validity or termination of this User Agreement or this clause, or any question regarding the legal relationships established by this User Agreement or the consequences of its nullity, then the parties shall first attempt amicably to settle the Dispute through good-faith negotiations over a period of thirty (30) calendar days commencing on the date that a party first sends to the other party a written notice of the Dispute.
In the event that a Dispute has not been settled amicably by the relevant parties by the end of such thirty (30) calendar day-period, the parties hereby agree that the Dispute shall be referred to and finally resolved by binding arbitration as set out below, under the Arbitration Rules of the Dubai International Financial Centre - London Court of International Arbitration ("LCIA"), which rules ("Rules") are deemed to be incorporated by reference into this clause. The number of arbitrators shall be one. The parties to the arbitration shall seek to agree on a sole arbitrator to be nominated to the LCIA court for appointment. If the parties to the arbitration fail to nominate a sole arbitrator within 30 days from the date of the service of the request upon the respondent (or such greater or lesser period as may be fixed by the LCIA Court), the sole arbitrator shall be appointed by the LCIA Court. The seat or legal place of the arbitration shall be Dubai International Financial Centre in Dubai, UAE. The arbitration proceedings shall be conducted in the English language and the award shall be in English. The foregoing provisions of this clause are without prejudice to the right of KARAJ FZCO to seek interim relief at any time from any court of competent jurisdiction (whether or not an arbitrator has been appointed) and KARAJ FZCO shall not be deemed to have breached this arbitration agreement or infringed the powers of the arbitrator for having done so.
Transfer of Rights and Obligations
You hereby grant KARAJ FZCO the right to, and irrevocably acknowledge and agree that KARAJ FZCO may at any time, transfer all or any part of its rights, benefits, obligations or liabilities (whether express or assumed) under this User Agreement to any of its affiliates without requiring your further specific agreement. KARAJ FZCO agrees to use all reasonable endeavours to provide notice to you of any transfer by way of a posting on the Site. You may not at any time, without the prior written consent of KARAJ FZCO, transfer all or any part of your rights, benefits, obligations or liabilities (whether express or assumed) under this User Agreement without the prior written consent of KARAJ FZCO.
If any clause of this User Agreement shall be deemed invalid, void or for any reason unenforceable, such clause shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of this User Agreement. This User Agreement (as amended from time to time in accordance with the terms of this User Agreement) sets forth the entire understanding and agreement between you and KARAJ FZCO with respect to the subject matter hereof.
No person who is not a party to this User Agreement shall have any right to enforce any term of this User Agreement. If this User Agreement is translated into any language other than English, whether on the Site or otherwise, the English text shall prevail.
This User Agreement is governed by, and construed in accordance with, UAE law. This clause will survive any expiry or cancellation of this User Agreement for any reason.
Warranty legal terms and conditions
It is the sole responsibility of the user to enquire as to the warranty given on any particular service procured through the website. Most provision of service in the UAE is guaranteed by the department of economic development for a period of 30 days however, Karaj FZCO is in no way responsible for the enforcement of this or any other extended warranty and it is the users’ sole responsibility to ensure that good and services procured are being offered with a standard or extended warranty.